A booking cancelled; will my guests still get their follow-up email?

If your one of your future bookings have cancelled, those guests will not receive follow-up review emails.

First, let's backtrack a little.

When a guest makes a booking through an integrated reservation system they are sent a PreArrival email with their waiver. The guest will then be able to complete and submit a waiver before the date of their activity. 

Their name and email address are "queued" to receive a follow-up email and you check this out in the Automated Queue on your dashboard any time (pictured). 

If your guest cancels that booking after completing their waiver, they'll remain in the queue for now.

Don't panic!

The queue will work its way towards them and on the date they were queued to receive their email, Wherewolf will either send the email or remove them from the email list. 

Can I confirm that a follow-up email was cancelled?

To confirm a follow up email was automatically deleted, you will be able to check the Automated Queue and look under "Already Processed Entries".

Under "Processed Result" you will see "Invalidated and Removed on update of Booking" or ""Guest Status: Deleted Not Allowed".

This allows you to confirm a follow up email was deleted for a cancelled booking. 

More information on how we manage cancelled bookings here.