Why are my waivers being deleted?

If some waivers are no longer showing up on your manifest, or being removed from your reservations, they may be getting deleted. 

Wherewolf waivers are not permanently deleted from your system. However, we use the status of "deleted" to hide a guest from your manifests if the waiver is no longer valid. 

 

How could a waiver be deleted?

- A waiver could be deleted manually

Wherewolf waivers can be manually deleted by users, by selecting the guest's status and changing it to Deleted. How to delete a guest record. 

- The booking could no longer be valid

Wherewolf waivers will be automatically deleted if the reservation details are no longer valid.

This could be:

1. The booking has been cancelled
If the booking is cancelled then the waivers are "deleted".

2. The activity has changed
The guest is now participating in a different activity than the one present on the waiver that was signed. Changing the guests agreement after they have submitted it invalidates the waiver process, so we simply "delete" the waiver and invite the guest to complete a new waiver. 

The original waiver is still recorded in Wherewolf – changing the status manually to "active" will connect the waiver with the reservation again, however, the waiver will still show the wrong activity. For that reason, we do not recommend this.

3. If a booking that has a trip date that has already passed is rebooked for a new date in the future

Any signed waivers will be deleted and new waivers will need to be signed, to ensure that the information in the waiver (ie. questions and terms & conditions) is current. 

However:

If a booking for a date/time that has not yet passed, is moved to a date in the future 

Any signed waivers that are associated with the booking WILL BE UPDATED with the new trip date and displayed under this date in Wherewolf.

Why are my waivers being deleted when the booking is no longer valid?

 

Your business security is our first priority.

We have developed our solution to ensure that your system has watertight liability documents, and so each guest has a great waiver experience.

We build features to protect you from mistakenly accepting the wrong waivers from your customers. We do not develop solutions that leave holes in your liability documentation process.

Allowing a guest to participate in an activity that's not listed on their waiver is a risk to your liability documentation process.

Can I override the waiver deletion?

If you choose to manually override the automatic deletion by changing a waiver back to "active" from "deleted", we can't accept any responsibility for the potential issues of having the wrong activity listed. 

How do I find and recover a deleted guest?