Waiver App - Installation Instructions

 

1) How to install your new waiver app

Open up the App Store or Google Play Store. Search for "Wherewolf Waiver App". Once you find the app, you can download to your device.

Direct links:

Apple App Store (iOS Devices)

Google Play Store (Android Devices)

Which devices are best?

https://wherewolf.zendesk.com/hc/en-gb/articles/4402685473554-Which-devices-should-I-select-to-run-the-Wherewolf-Waiver-App

For a video tutorial, click this link. Otherwise scroll down to learn more about your app.

Following installation you will be required to login using your username and password. You will have created these during signup.

If you have any issues, please contact us at [e-mail]

2) How to open your new waiver app

1. Launch the ‘Wherewolf Waiver App’ on your device
2. Login using your Wherewolf username and password
3. Enter your app name and log in

Your app will always start in Operator Mode.

This mode is designed for you and your team. It includes tools like the Daily Overview of all guests for that day.

3) Navigating your waiver app

• On the Waiver App ‘Home’ page, you can use the 'Coming up next' section to see the bookings scheduled to arrive next.

• Beneath this view is also a button to ‘Open Daily Overview’.  
  
  
  
  
  
• It allows you to view the bookings for the entire day, their status, and the overall progress of all bookings; or, all of the partially or completed waivers for the guests that have waivers today.
  You can toggle between these views.

• Clicking the menu icon top left allows you to open all options for the app; for example, we can navigate back to the 'Home' page, the 'Daily Overview' page, or to 'Launch A Form'.
  
  For the next stage, let's 'Launch a Form'.

 

Guests Completing Waivers – Launching A Waiver in Guest Mode

Guest Mode allows guests to sign waivers without exposing the sensitive data of other participants. It is your public-facing waiver app and is passcode-protected.

Select which type of waiver ‘form’ you wish your guests to complete, then choose guest defaults and/or launch the form. 

The app is now in Guest Mode and ready for guests to arrive and start completing waivers!

Guests tap 'Touch here to get started', then enter their booking ID into the search bar to find their booking. Alternatively, they can scan the QR Code in their pre-arrival waiver email to open their unique waiver.

Next, guests confirm the booking is correct and sign in – either by selecting their name or selecting "sign in as unlisted guests" if their name isn't present.

The guest can indicate that they have other guests sign in, or close off the waiver process. 

If you need to exit the guest waiver interface and reopen the Operator Mode, simply select this menu icon again and enter your user-specific 4-digit passcode.

(If exited midway and returned to Operator mode, the ‘guests waiver’ is paused, allowing you to access your phone and then choose to resume or discard the waiver that is still in progress. You will be warned if you opt to discard a session, then the app will return to operator mode).

Guests Completing Waivers – App in Operator Mode

You can launch a waiver for a group/guest from Operator Mode too. For example, you may have guests arrive on the day who don't know their booking ID. You can do this by finding it in the Daily Overview and clicking on their booking.

When you open the booking, click the 'Launch' option at the top of the page to open waivers for that whole booking, or click on a specific guest to start a waiver just for them. These are shown below.

Launching a form will take your device from staff-facing to guest-facing, allowing your guests to sign waivers right from your device.

Testing

If you're new to Wherewolf, there's 3 different ways to test!

1) Closed Testing

A: Download the app to your own device.

B: Make test bookings for yourself (remember to make the booking for the day you want to test it! If you want to test the app today, make the booking for today). 

C: Test these waivers out by:
Operator Mode > Finding your booking and launching your waiver
Guest Mode > scanning the QR Code or entering the booking ID

2) Controlled Testing

A: Download the app to your own device.

B: Under supervision, allow guests to complete waivers with their live bookings. This means using the Operator Mode to select bookings and launch waivers, and accompanying guests as they use the app in Guest Mode.

3) Live Testing

A: Download the app to a guest-facing device.

B: Allow guests to complete waivers with their live bookings in Guest Mode, and use the Operator Mode on your own device to manage your guests.