Can I use my app offline?

The Wherewolf Waiver App can be used offline, allowing you to collect waivers when you have to work in areas without internet or when connectivity is intermittent.

The Wherewolf Waiver App will automatically switch into offline mode when connectivity is lost and the app will display the yellow offline icon top left.

 

When in offline mode the app will allow you to complete waivers and review bookings that were loaded before you went offline. 

We recommend ensuring your app is connected at the start of each day which allows it to load todays booking data, download new app versions and waiver changes. If you use your app offline we reconnected you reconnect to the internet as soon/frequently as possible to allow completed waivers stored on the device to upload and booking changes/updates to be updated.

We do not recommend using the app in offline mode for extended periods of time as your app requires the internet to ensure waivers are synced, visible in your dashboard and any new booking information is displayed accurately in the app. 

There are some key differences when working in offline mode:

• Waivers that are completed will not display on the dashboard until the app reconnects to the internet and they have been uploaded. 
• Waivers that are completed on one device (that is offline) will not be reflected in the booking progress that is viewed on other devices/apps/dashboards until all devices have been reconnected and have synced their waivers.
• New Bookings (and changes to bookings) made in your reservations systems AFTER the device goes offline will not be shown in the app daily overview until it reconnects.

Important: In order to take your booking/guest data with you when you go offline you will need to launch the app, login to your account and allow the booking data to sync BEFORE you go offline. Once offline you must NOT close or restart the app or this 'cached' booking data could be lost. 

Note: Whilst restarting the app will not lose any completed waivers, if you uninstall the Waiver App whilst there are waivers that are still pending upload then these will be lost.

How can I check my app connectivity?

How does it work? 

1. Launch the app, login to your account and let the app sync the booking/guest data from your reservations, install updates, load any waiver changes that have been made.

   You can identify when you are online and connected using the 'cloud tick' icon seen top left in your app.

2. Once the app is connected you should check to see that all of the required booking data for the day has loaded successfully

3. You can then take your app offline (moving out of range of wifi/data will automatically switch the app into offline mode). 

4. You will be able to navigate the app to view bookings, complete waivers and view waiver completion progress* (limited to waivers that have been made on the individual device)

Waivers collected offline are stored internally, as we can see here by clicking on the cloud icon:

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Note: When you have unsynced waivers stored on an offline device we recommend reconnecting to the internet as soon as possible so these can be uploaded and the data viewed/used across the rest of the platform and other devices.

Can my pre-arrival waivers use offline mode?

As the pre-arrival waivers are web-based, they require a full time internet connection and cannot be used offline.

If you require waivers to be completed offline then you should install the Wherewolf Waiver App on your smartphone or tablet. The app is available from the Play Store and the App Store; you can download it using these instructions.