If your guests can't find their pre-arrival waiver email or are reporting that they didn't receive the pre-arrival waiver link, here are some steps to resolve the situation:
If the guest is not onsite:
- Remember only the booker receives the pre-arrival link email. If guests haven't provided their details at the time the booking was made we aren't able to send them a waiver.
- We only send pre-arrival emails if a booking is for an activity that has a configured waiver and has a trip start date/time that is in the future.
- Ask the booker to search their emails for the subject line of the message, including their spam folder: more info...
- If they still can't find it, check the booking in Wherewolf to confirm that the email has been sent and it isn't still queued: more info...
- If you followed the above steps and the email was sent, then check that the correct email address was provided, and re-send the email: more info...
- Lastly, you can always copy the pre-arrival link from the dashboard and send via social media/SMS message/ alternate email address: more info...
If the guest is onsite:
- Display them with a QR code to scan on their own device, instead of using a link from an email: more info...
- Guide the guest to search for their booking on one your waiver app: more info...
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