What Is A Follow Up Email

Wherewolf can create a follow-up email to send to your guests. We use an internally built template and populate it with your colours, graphics, and social media/review site links. This is only valid for our Essentials and Equipped pricing tiers.

You can ask us to add custom text or URL’s to other sites you think would be relevant, like review sites or social media pages. If you’d like more creative control over the follow-up emails, look into our Mailchimp integration and what this can do for you!

The email can be triggered by three things, depending on your guest settings:

1. Guest Arrival Onsite
   Once the guest arrives onsite and is recorded as ‘Active’ in Wherewolf, they are added to your Automated Queue. The email will send after the delay has passed, such as a couple of hours.
   
   
2. Active Guest Departure
   If you have the ‘Active Manifest' tool, these guests will be added to the Automated Queue after they have been ‘Finalised’ from this view.
   
   
3. The Day After
   If you are not using guest statuses to record where your guests are, like in the previous 2 examples, then we use a formula to send the email the day following their experience.

You can email [e-mail] for more information about your specific account.