How do I allocate time slots to my guests?

Wherewolf can track your departure times for each tour to help you manage your day and keep each guest accounted for. There are different ways to do this, the options available to you may depend on how many time slots you wish to track.

If you have a booking software integration:

Your pre-booked guests are automatically allocated to the time on their booking, and invited to complete a waiver for that time. If you don't have times for your activities (e.g., it's only one departure per day), your reservation system may auto-apply a timeslot. You should chat to them and make sure that's the correct time.

You can also read more about our pre-arrival waiver here. 

Guests without a booking will follow one of the following steps:

1) Staff select from the Waiver App

Your User Defaults panel allows you to pre-select a timeslot on the app. This activity will be applied to all subsequent guests – guests will not need to select their own time. Additionally, you can set the time to "Auto" which will automatically move to the next appropriate time as your day proceeds.

2) Guest self-selects their time during the waiver process

Your guest would select their own time. Your times can be displayed during the waiver for your guests to choose from.

3) Staff assign an timeslot from the manifest

Your guests can complete their waivers without a timeslot assigned. Then you can assign a timeslot from the staff-facing manifest.

This is done after the waiver is completed so this is only suitable if your waiver doesn't vary between activities.

 

Your time slots are a large part of your Wherewolf software and must be configured or updated by our developers. Contact our team for any changes by emailing [e-mail]