The Active Guest Manifest is aimed mainly at operators who need to keep track of those guests who are currently out completing an activity vs those that have returned.
For example, operators who offer equipment for hire can record who hasn’t returned their property on the Active Manifest, and multi-day tours will remain on the Active Manifest.
In addition, your Dashboard will automatically save the return time and calculate the guest’s trip duration.
Guests will usually only be added to your follow-up email queue after they have been Finalised.
Note: the availability of this functionality is dependent on your Wherewolf plan.
Follow the steps below to finalise your active guests:
1. Find the guest in your Active Guest Manifest
Open your dashboard by logging in.
Under Operations, click the Active button to enter your Active Guest Manifest.
2. Finalise the guest
Find your guest in the manifest. The last column in the guest’s row should be the Status. Click on the status cell for the guest you wish to finalise.
Depending on how your dashboard has been configured, the guest will either automatically be finalised or you will be prompted to confirm.
The dialog that appears will indicate the duration for which the guest has been active. Click the Finalise button to confirm.
To finalise an entire tour group, you can use the filters above your guest list to apply specific activities or timeslots, then select "Finalise All/Bulk Finalise" at the bottom of the page.
Your guest will now have a Return Time and Duration listed, and has successfully been finalised!