Your Wherewolf activity configuration is a central part of your profile, with implications for your reservation system integration, waiver links, terms and conditions and the behaviour of your waiver forms. It should therefore be managed with the utmost care!
What are activities?
The activities on your profile are the tours or experiences that you offer to your guests. For example, if you are a water sports operator, you might have activities such as "Kayaking Scenic Tour" and "Snorkelling With Manta Rays".
If your account is integrated with your reservation provider, your Wherewolf activities should match the products available in your reservation system.
What do they do?
Activities fulfil the following roles in the Wherewolf ecosystem:
They help you identify what a guest is doing while they're on site
Your dashboard guest manifest will display each guest's assigned activities, allowing you to manage your guests accordingly.
They store and control your terms and conditions text
Each activity has a set of terms and conditions associated with it. When a guest selects an activity as part of the waiver process (or when it is assigned from their reservation) we'll ask the guest to agree to the terms and conditions associated with the activity.
Note that there are exceptions to this if you have a customised waiver setup.
They determine which bookings receive links to your waivers
Wherewolf only sends your waiver link to bookings for products that have a corresponding activity configured on your Wherewolf profile.
They determine which bookings are shown in your Arrival App
Wherewolf only fetches and displays bookings from your reservation system for products that have a corresponding activity configured on your Wherewolf profile.
They determine which questions are shown in your waiver forms
If you have conditional workflows configured in your waivers, the chances are good that some of this is dependent on which activities a guest has assigned. For example, a question of "Can you swim?" may be displayed for guests taking part in "Snorkelling", but not to those on a "Guided boat tour".
Why so sensitive?
Now that you know what these activities do, it should start becoming clear why it's so critical that they are configured correctly.
A misconfigured activity could mean a guest does not agree to the correct terms and conditions, or that important questions in your waiver are not displayed to them. This could threaten the legality of a guest's waiver.
As such, if we notice you have logic in your waivers that is dependent on your activities configuration, we will prevent you from editing them yourself and rather ask that you submit a support request so that one of our developers can do it for you.
How do I view, edit and create activities?
You can see a list of all activities currently configured on your profile from within the Activities Settings screen of your Assistant management portal.
Head on over to our guide on Managing Activities and their Terms And Conditions to learn everything about editing and creating activities.