With your pre-arrival digital waiver, you have access to an extension of your check-in app from any web browser as a webform.
If we’re integrating with your booking software, then the waivers are automatically sent and pre-filled with data from the reservation so the guests simply need to enter their personal information and share their unique waiver link with their party.
They will not be asked for the date or activity they are participating in.
If we are not integrated with your reservation system, you can send the generic pre-arrival waiver link to your guests.
Bookings & Pre-arrival Waivers – What To Know:
If the booking is changed or modified before a waiver is completed, then the waiver link does not need to be resent. It will pull those new updates when the guest opens the link.
If the guest has completed an online waiver then modified the booking date, the waiver will be moved to the newly updated date. You can use the ‘Search’ button to locate the guest’s waiver and change the status to ‘deleted’. The guest can complete another waiver now.
If the guest completes a waiver then their booking is deleted, their waiver is automatically removed from your daily manifest and analytic reports (although we still store this in your database).
If you need to resend the waiver link, go into the booking and update the email address they have used to an alternative that they have access to. This will resend the waiver link.
Waivers can be sent immediately upon receipt of a new booking, or a number of days before the arrival date. You can ask us to modify this for you.
If there are multiple activities occurring in the same booking for one guest, the guest will complete one waiver with all relevant questions and terms and conditions displayed together.
If we have multiple activities occurring in the same booking for multiple guests then there is no clear way to discern which guests are participating in which activity, therefore the guest will be checked in to all activities booked.
The booking may tell us the number of guests per group, which means we will only accept a certain amount of waivers per booking.
If the booking is made for a venue or item, such as a pontoon boat or bowling alley with undefined numbers of guests, we would need to implement a function that allows unlimited amounts of guests per booking. Please contact our team if this is the case.
If you do not have this feature but would like to learn more, reach out to your account manager or product specialist.