Waiver App
- Can my guests search for their own booking?
- What is Guest Mode?
- Can I launch an onsite waiver for one specific booking?
- Can I use pre-arrival waivers to pre-fill my onsite waivers?
- How To Update To The Wherewolf Waiver App
- Daily Guest Filters in the Daily Overview
My Account
- Update Payment Method
- Is my system down?
- Accepted Card Types and Declined Payments
- How to cancel my account
- Waiver Limits
- What changes are free of charge?
Waiver Configurations
- Why can't I edit or remove activities from Assistant?
- How can I edit or add a waiver to an activity?
- How to change my background image and colours
- Adding a default passenger size for Activities
- Why do my group bookings have a Group Pax Size of "1"?
- Why can't I edit my activities?
Guest Management
- Why are my waivers being deleted?
- How can I download all my waivers?
- Can I find the history of a guest's waivers?
- What happens if I change the dates of a booking?
- What happens if I cancel a booking in my reservation system?
- What happens if I have changed a booking's activity?
Operations Dashboard
- What does the "Search Bookings" tab do?
- Can my staff add files, such as a guest's ID, to a waiver?
- Uploading Before & After Photos
- Where is my App ID?
- Can my staff user Co-Sign to add their signature to a waiver?
- What is the "More" Button?
Automated Guest Communications
- How long does it take for Wherewolf emails to be received?
- What if a guest can't find their pre-arrival link email?
- Can I send out reminder emails and SMS for my guests to complete their waivers?
- Why can't my guests access their online (pre-arrival) waiver link?
- Updating Pre-Arrival, Waiver Confirmation, and Follow-Up Emails
- A booking cancelled; will my guests still get their follow-up email?
Assistant
Webforms
3rd Party Integrations
- Picthrive: How To Connect Picthrive with Wherewolf
- Podium: How To Connect Podium with Wherewolf
- SwellCX: How To Connect SwellCX with Wherewolf
- TOMIS: How To Connect TOMIS with Wherewolf
- Fotaflo: How To Connect Fotaflo with Wherewolf
- Yonder HQ: How To Connect Yonder HQ with Wherewolf
Arrival App
- Group Looping (to speed up waiver signing on the iPad arrival app)
- How to free up storage space on your iPad
- Updating Arrival App changes on an iPad
- How do I restrict access to other apps on my iPad?
- What do the icons on my iPad app mean?
- Which devices should I select to run the Wherewolf Waiver App?