When an app is connected with a booking software, the number of guests on that reservation will correlate with how many waiver forms are able to be signed.
Example: A booking has 4 guests, so the pre-arrival email sent from Wherewolf has only 4 waiver forms that can be completed.
This is common when activities / items / products are based off the number of guests.
Once all 4 waiver forms have been completed, no more waiver forms will be available to be signed.
However, we are able to remove that waiver form limit so that additional waiver forms can be signed.
Example: A booking is made for 1 Escape Room, however there may be up to 12 people in the Escape Room as part of a group. Removing the waiver form limit will allow all guests in the party to complete a waiver form while being connected to the original booking.
Other guests in the group are able to fill out a waiver form by clicking "Check in as unlisted guests". These guests' waiver forms will be connected to the original booking. This allows only one booking to be made on behalf of a group, but allows as many guests are coming to complete a waiver form.
NOTE: If the waiver form limit is removed, reminder emails or texts will be sent even if all waiver forms have been completed.
NOTE: This feature does not work on the Arrival App! If a guest fills out their waiver form for the Escape Room on the Wherewolf Arrivals App, only one waiver form will be available. Possible solutions for guests needing to be added to a booking "on-site":
- If it not necessary to have the additional guest linked to the booking that guest can check-in on the arrival app using the "I don't have a booking" button.
- If the guest must be linked to the booking the following options are available:
- they can open the booking through the pre-arrival form and add themselves (or additional guests) there (the "removed waiver form limit feature" is allowed in the pre-arrival form). Once this is done, the guest should show up on the arrival app under the booking.
- the lead booker or a staff member can add more guests to the booking via the booking system (FareHarbor, Rezdy, etc)
Alternatively, Wherewolf can apply a "generic" default group size to an individual activity that will be used for each instance of that activity booked. For example, if the activity is "canoe rental" and the default group size is 3, then every "canoe rental" will allow 3 waivers to be completed against it. If 3 canoes are booked in the same booking, then the allowed number of waivers would be 9 (3 canoe activities * 3 default group size)