When an app is connected with a booking software, the number of waivers will match the guests on that reservation.
E.g. [5] x [Skydive] is for 5 guests.
Or [2] x [Afternoon Vineyard Tour] is for 2 guests.
We can see in this screenshot that this booking is for 4 people. Once all 4 waivers are submitted, no more can be added.
If you need, Wherewolf can remove that waiver form limit and allow additional waiver forms.
Example: A booking is made for 1 Private Escape Room, however the room can host up to 12 guests. You don't collect the exact group size at the time of booking.
Removing the waiver form limit will allow all guests in the party to complete a waiver form while being connected to the original booking.
Read more here about Why do my group bookings have a Group Pax Size of "1"?
NOTE: If the waiver form limit is removed, reminder emails or texts will be sent even if all waiver forms have been completed.
How do I allow more waivers for a booking?
1) Use our "Oversubscribe" function
"Oversubscribe" is a function we can turn on or off for your account. This means that any number of guests can use the pre-arrival waiver link for your bookings. It can be one or one hundred! This is great for operators who want flexibility and can use their onsite processes to make sure the correct pax is participating.
- Oversubscribe cannot be applied to some activities, and not others. It's a system-wide setting.
- Usually the pre-arrival link will show the group size. We can remove the pax number from accounts using Oversubscribe, so the pax is not visible to bookings to avoid confusion (since the pax is technically "1"). If you look at the example above, you'll see the pax is "1".
2) Set a default pax size to your activities
Activities can get a default pax size. If you know that every "Private Charter" will be up to 12 guests, then we can set every single Private Charter booking to allow up to 12 waivers – even if there is only 3 people planning on coming. You can set this yourself by following these instructions, or ask our team to do this for you by contacting support@getwherewolf.com
3) Gather the pax size elsewhere
Some reservation systems may provide other fields to gather pax sizes in. If you've done this – e.g., allowing the guest to book "1x Private Charter", but with a dropdown menu of 1 to 12 where the guest can select their desired group size – then we may be able to use the number selected here.
Please take a screenshot of this field and share it with the support team. Note; that if this field is configured inconsistently, we may not be able to create a rule for your specific integration until you have corrected this in your booking software.