Wherewolf and FareHarbor have completed a 2-way integration.
All guest waivers will be sent to FareHarbor, with the guest's name and age appearing alongside a link to the guest's waiver in your Fareharbor manifest.
Wherewolf users may need to consider some parts of their process before relying on the FareHarbor manifest. Please read the following and make sure you understand the parts that are relevant to you.
Using Pre-Arrival Waivers and your On-site App:
By default, waivers completed prior to arrival are marked with a "Checked In" status. Guests are marked "Active" when their arrival onsite is recorded. Look at your Daily Manifest on your dashboard now and you'll see each guest's status.
Many operators ask guests to confirm their arrival on the iPad as well as complete a waiver ahead of time. Guests can take this opportunity to add information to their waiver, make sure their waiver is up to date, or agree to your terms again.
This is useful for waivers collected far in advance, where the guest's eligibility might have changed (such as having surgery in that time). Or, for when your waiver has changed, such as adding a new set of terms and conditions.
If you use the iPad to supplement the guest waiver, your FareHarbor manifest will not be reliable.
I have an ATV rental business. Before arriving on site, my guests complete their waivers online. On the day of the tour, I ask my guests to sign-in on the iPad and answer "Have you consumed any drugs or alcohol in the last 24 hours?". This response is added to their waiver and their waiver status changes to 'Active'.
FareHarbor will collect all waivers, even those submitted ahead of time and missing this additional question.
When I open my ATV rental business in the morning and I look at FareHarbor, I can see 5/5 Waivers for my first booking of the day.
However, in Wherewolf, I can see that all those guests are still recorded as 'Checked In' – because none of these guests have used the iPad to answer my additional questions, and the waivers are incomplete.
If this is similar to how you manage your guests, please be cautious when relying on the FareHarbor manifest and contact our support team for any more information.
FareHarbor will display the names and ages of your guests.
If you need to see more information, the PDF is available to you from FareHarbor – and, of course, your Wherewolf manifest will continue to operate as normal if you need a quick overview of your guests and their medical conditions, etc.
If you are accepting responsibility for your guest's contraindications, it may be wise to review your waiver before relying on FareHarbor's manifest.
For example, a kayaking company that is asking about swimming ability and experience level should be sure that their terms protect them from any liability that would arise from this – especially if they're not going to be regularly reviewing this information.
Wherewolf can send your waivers out ahead of time, either at the moment of booking or based on the guests' arrival date (for example, 7 days beforehand). We recommend collecting waivers close to the time of arrival to ensure the waiver is up-to-date. You can ask us to change the waiver email delivery if you would like to modify this.
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